Alerts give you real-time notifications of important events related to drivers and vehicles. These events can range from a harsh driving incident such as hard braking, to a notification about a late start.
The rules for any alert can be set so that you, your drivers, Reveal users, administrators or even non-users of Reveal, are notified when an incident occurs. Setting the rules and turning on an alert is known as creating an Alert Policy.
Notifications can be received on-screen in Reveal, on the Reveal Manager app, by email and by text message.
When you open Alerts from the main menu in Reveal, you will arrive at the Overview tab. You also see an Alert Log tab, and a Policies tab. You can create an alert policy from any of these tabs.
The Overview tab shows you a summary of the notifications you have received from each of your alert policies, in a tile format, for the time period selected.
To begin to receive alerts, set up alert policies.
To control what you see in this overview of your notifications, choose a time period. The default setting shows alerts from Today, sorted by Most Triggered.
Each tile on the screen represents a different alert policy that you have set up, and displays a summary of that alert policy for the time period chosen.
A tile summary will show:
- The name you have given the alert - or the default name if you did not edit it.
- The number of times that alert has been triggered within the time period you have chosen - a white number on a dark background.
- The number of unread alerts that have been triggered - shown with a small red badge (Learn how to mark notifications as read).
- The type of alert.
- The time and date the alert was last triggered.
From each tile, you can also access a Policy Summary, and edit the rules for that policy.
Policy summary - Trending
From a tile, the Policy Summary page gives you an summarised trend for that alert and allows you to see how many of those alerts have been triggered by your drivers over time - by week, month or year.
From the Trending page:
Select the time period you want to examine. A bar graph will display. Each bar represents a certain number of alerts triggered - hover over the bar to see exactly how many.
Below the graph, you see a downloadable list of the highest ranking drivers and the number of alerts they triggered.
If you select Alert Log, this list shows your drivers and all of the alerts that they triggered, with the most recent at the top. This alert log shows the same information as the Alert Log tab.
From the trending page, you can edit the rules for the particular alert policy you are examining, using the EDIT button in the top right corner.